But, but... Hospitaliano! When you're here, you're family!

Psh. Typical liberal. Why do you people all hate families and family values so much?

Like all chain restaurants, the good news is (if you're from out of town) that you know exactly what you're getting, good if it's late or there isn't much of a choice or the only other option is MickeyD's. The bad news is that you know exactly what you're getting.
I'll eat there on rare occasion (whatever addictive substance is put in the breadsticks, you know...). And because good local Italian restaurants in my town tend to go out of business, and not so much from skaggy competition, but the owners retire or want to do something else.
And I admit I've been entering O.G.'s win a trip to Italy contest. Hey, I'll take advantage of anyone!

My inlaws live in upstate New York, and they ALWAYS want to go to awful places like that. I worked for 10+ years as a professional chef, and have to say, those 'boil in a bag' joints truly suck. On top of that (much like you comment on NYC being one of the greatest food cities in the world) my hometown Boston has an amazing section called the North End, which is an italian enclave, where one can find the most amazing authentic italian restaraunts around, all owned by small business owners who care about the quality. I love to go out to eat, wish I could afford to more often

It's the comfort associated with seeing a "familiar" place in the midst of a large city. Growing up in the suburbs or smaller areas (in my case New Mexico), you tend not to develop a diverse set of dinner options (generalization yes). Though I get your point, cause I'll never go to a chain restaurant for mexican or new mexican food.

Ah, never having been to NYC, I'm not really familiar with a city that never sleeps...I guess Vegas comes close, but even then, it's surprising as to what stays open and what shuts down. (And yes, god help us, there are Denny's and IHOP's on the Strip.) I don't understand such a fear of the unfamiliar, but it evidently exists into this day and age.
(My husband was stuck in Indianapolis several years ago on business, working with a local guy who'd eat out at Denny's any chance he could. It was a struggle for my husband to convince him to go to a Chinese restaurant (this was before P.F. Chang's or Pei Wei, so maybe "food in a bag" chains might've changed this guy's attitude), and that duck was like chicken. The endeavor was successful, in that at least for one meal my husband got something local and ethnic, although we never really found out whether the local boy ever returned to the non-chain side o' town.)

Yeah...I don't see the point in spending the money to eat out at a place like that when I can make healthier, tastier food in half an hour at home.