MG Siegler at TechCrunch tells a heartwarming tale from the fantasy realm of Good Customer Service:
Tonight, Netflix emailed a large number of its subscribers to apologize for a Xbox Live streaming outage that occurred yesterday. They’re offering to refund 2% of users’ monthly bills back to them, if they simply click on the link that was emailed. It’s not a lot of money, but what’s remarkable is that Netflix did this for most of us completely unprompted.
Now, I’m sure someone somewhere complained, but rather than either arguing with that person or just quietly giving them some sort of discount, it looks like Netflix just emailed everyone that could have possibly seen this hiccup in service, and offered a refund — including users who didn’t suffer through it at all.
This doesn’t surprise me at all. I’ve never once had a problem with my Netflix subscription, to the point of never even having gotten a bad disc that had to be exchanged. I love Netflix so much that I wish it were even better: I wish I could stream many more movies and TV shows over my Roku. (I’m sure that day is coming.)
But I know that one person’s experience is hardly the best description of a company’s service. What’s your best — or worst — experience with Netflix?
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