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rare female film critic | by maryann johanson

subscriber troubleshooting

It seems that some subscribers are having trouble with the Tinypass system. I’m sorry it’s so confusing, and it pains me no end to know that those readers who have made the effort to support me and have given time and money to do so are hitting snags.

If you have subscribed to FlickFilosopher.com — either via the new Tinypass system or via Paypal or Amazon Payments before I implemented Tinypass — then you are entitled to unlimited access to the site. You should not be seeing the “XX views left” button on the bottom right of each page, and you should not be seeing the reminder popups after every few pageviews.

tinypasslogin1

If you’re seeing the “XX views left” button in the bottom right corner, then the issue is simply that you’re not logged in. You can log in like this:

= wait for the Tinypass popup, or get it by clicking on the “XX views left” button on the bottom right of each page
= click on “Already purchased? Sign in to access” at the bottom of that popup
= input the email address associated with your Tinypass account and your password; if you subscribed via Tinypass, you should have received that password when you started your subscription; if your subscription was started before I implemented Tinypass, you will have received an email from Tinypass sent by me that granted you access and included a password
= if you no longer have that email or have lost your password, click on “Don’t know your password? Reset It Now”
= input the email address associated with your Tinypass account (this could be your PayPal email address, if your subscription predates Tinypass) and follow the instructions in the email that follows

Once you’re logged in with Tinypass, you won’t see those popups anymore.

Note: Your Disqus login has nothing to do with Tinypass — the two services are not connected in any way. You need to log in separately to Tinypass even if you’re logged in to comment with Disqus. It would be great if one login could do it all, but that’s not currently possible.

If you are in the least bit confused about your subscription, if you’re not sure if it’s up to date, if you’re not sure what email address you should be logging in with, if you’re unsure about how to get full access, or if you have any other questions or problems or concerns or suggestions, please do not hesitate to email me at maryann@flickfilosopher.com, and I will help you in whatever way I can.

Again, my apologies for whatever problems you may be having, and thank you for your support.


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