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cultural vandal | by maryann johanson

question of the day: What’s the worst treatment you’ve ever received at the hands of movie-theater employees?

Multiplex horror story of the day combined with customer service nightmare of the year (via CNET):

Recently, a patron of the [St. Croix Falls Cinema 8, in St. Croix Falls, Wisconsin] wrote a letter to the company complaining about the experience she and her husband and another couple had during a showing of “Shutter Island.”

Sarah Kohl-Leaf of Taylors Falls, Minn., complained in her letter that the theater offered no option to purchase tickets with a credit or debit card, meaning she and her husband had to use their cash for the tickets and then borrow money from the other couple to purchase refreshments. (The lobby ATM was reportedly out of cash.) Then, she said, the staff interrupted the movie to check the ticket stubs of the seated audience.

“I did not pay 18.00 to have a distracted experience,” she wrote in a letter to the company and later posted to Facebook. “I would rather drive to White Bear Lake, where they obviously know how to run a theater than have this experience again.”

That sounds pretty bad: I’d be pissed if my movie were interrupted by someone demanding to see my ticket… and what business of this size doesn’t accept credit cards? But this is nuthin’. The response Kohl-Leaf received from Steven Payne, a vice president at the theater’s parent company? It’s a doozy:

Drive to White Bear Lake and also go f*** yourself. If you dont have money for entertainment, get a better job, and don’t pay for everything on your credit or check card. You can also shove your time and gas up your f****** ass. Also, find better things to do with your time. This email is an absolute joke. We don’t care to have you as a customer. Let me know if you need directions to white bear lake.

C’mon, top that: What’s the worst treatment you’ve ever received at the hands of movie-theater employees?

(If you have a suggestion for a QOTD, feel free to email me. Responses to this QOTD sent by email will be ignored; please post your responses here.)



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